Safety Culture Development
In our experience there is no single activity which can help transform an organisations safety culture, developing a safety culture relies on a series of activities, which carried out regularly and effectively become safety habits within your organisation, leading to a sustainable safety culture.
Safety Coaching can assist you in developing a range of tools and processes to help you build your organisational safety culture.
A word of caution which must be provided before you attempt to transform your culture – the activities and place you need to start depends totally on your current level of maturity on safety, some organisations unfortunately move too quickly carrying out activities too early resulting in systems and processes not being fully embedded leading to significant medium and long term problems, which take a significant amount of time to recover.
There are a number of ways safety coaching can help you start to build or enhance your safety culture. The first activity we normally perform is to evaluate your current level of safety culture, this is achieved by observing working practices and discussing with key members how safety is managed within the business. Alternatively, you may know exactly where your safety culture is and may only require assistance in one particular area
Here are some of the example activities in creating a safety culture where Safety Coaching can help
- Resources allocated to support safety – how your company plans, delivers and monitors the resources allocated to improvement programs, either through dedicated internal quality resources, such as H&S team or through training and development schemes for all levels of the workforce. It is essential resources are allocated and reviewed regularly to make sure expectations are being met
- Workforce engagement and involvement – how the company, its leadership and people involved in the running the business engage and involve the employee and contractor communities, in order so they fully understand the key messages, listen and react appropriately to any feedback provided and actively seek to involve the workforce on a daily basis in effective ways to eliminate and manage the risks they are exposed to
- Leadership Commitment – how the leaders of the business consistently demonstrate their commitment, through their own visibility and behaviours, planning to adequately manage new and future risks, make sound judgements in relation to business activities taking safety as an essential component within business improvement areas, how leaders provide positive reinforcement to others to promote a fair and just safety culture
- Health and Safety behaviours – how the behaviours of the workforce are monitored, through positive discussions where good standards of behaviour are observed. Addressing unsafe behaviours of individuals or teams, to understand what could be going wrong without the creation of a blame culture. Safety Coaching can assist in behavioural safety coaching discussions and observations, along with lagging and leading indicators to monitor performance
- Effectiveness of management system elements – how the management system elements are created to meet the current and future risk levels of the business, how the information is transmitted to relevant members of the workforce, along with how you can monitor what is working well and what could be in need of further enhancement
- Health and Safety trust – How trust is developed with the workforce to allow open and transparent interactions regards safety performance, the effect of poor or decreasing levels of trust can have on the short and medium term safety culture
- Incident reporting and investigation – how to promote the reporting of work-related incidents and follow-up with comprehensive incident investigations to identify root causation and remedial measures. How simple techniques such as question phrasing and observation can play an integral role in completing the investigation. How performance monitoring techniques and leading indicators can help with prediction and management, how Senior Management behaviour in relation to involvement in incidents can have a dramatic effect
- Reviewing performance – how proactive performance measures can be used to challenge leaders and how different techniques can be utilized for those with a lower level of safety performance, different techniques which can be involved in personal monitoring at different levels
- Responsibility and accountability for Safety – how different techniques can be used to actively deliver communications regards personnels role and specific responsibilities in relation to safety performance, how to evaluate performance levels agreed agreed responsibilities and set targets for improvements, how to question personnel regards their performance and provide positive feedback with regards to potential improvement areas
Do you know your current safety culture? what is working well and what specific areas need further enhancement, these areas should form a fundamental part of your health and safety improvement plan?
We can help in a number of areas, through our experience of working with a range of different safety cultures and maturities we can identify you current position and how to further enhance your culture by tailoring your current approach to drive more value for all.